Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us what you think of the site? This page explains how to reach the Non Gamstop Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to close out enquiries.
A short summary of what your message is about helps us route it to the right person quickly. If it relates to a specific review — say, our best non GamStop casinos guide, a particular operator's welcome offer, or a wagering term you found confusing — mention the page and the section so we can check it against our notes.
What We Can Help With
We cover a broad range of topics on cleanenvironments.co.uk, from casino ownership and licensing to bonus terms and payment methods. Readers get in touch with us for several reasons:
- Fact-checking and corrections — If a bonus figure, wagering requirement or payment detail looks out of date, tell us. Offers such as welcome packages change frequently, and we would rather correct a page than leave stale information live.
- Questions about how our reviews work — Readers often ask how we assess a casino, what our editorial ratings reflect, or why one site ranks above another. We're happy to explain our reasoning in plain terms.
- General enquiries about gambling sites not on GamStop — If you're weighing up a specific operator and can't find the detail you need on our pages, ask us directly.
- Content suggestions — If there's a payment method, game type or regulatory topic you think we should cover in more depth, let us know.
- Safer gambling concerns — If you or someone close to you is worried about gambling behaviour, say so in your message. We'll point you towards GamCare and other established support services rather than attempt to advise you ourselves.
What We Cannot Do By Email
We publish independent research and comparisons — we are not a casino operator, and we cannot process deposits, withdrawals, account verification or bonus claims on anyone's behalf. If you have a dispute with a specific site, including one featured in our tables, you'll need to raise it directly with that operator's own support team, and escalate through their licensing authority if it isn't resolved. We can, however, use feedback about your experience to inform how we describe complaints procedures and customer support standards in future reviews.
How Long a Response Takes
We aim to reply within two working days. During busier periods, particularly when we're updating multiple casino reviews at once, it may take a little longer. If your enquiry is urgent — for example, a safety concern rather than an editorial question — please say so clearly at the top of your message.
Before You Write In
A few checks can save you a round trip:
- Check the operator's own terms page for the most current version of a bonus, since offers and wagering conditions can change without notice.
- Look at our best non GamStop casinos page if your question is about how sites compare on payments, games or licensing, as it may already answer it.
- If your concern is about gambling harm, contact GamCare or GAMSTOP directly for immediate support — we can point you in the right direction, but they're set up to help in real time.
Keeping Our Content Accountable
Readers checking facts, questioning a rating, or telling us where we've got something wrong are part of how we keep cleanenvironments.co.uk accurate. Every message is read by someone with editorial responsibility for the site, not filtered through a call centre. If a casino's ownership, licensing status or bonus terms have changed since we last checked, your note helps us update the page sooner rather than later.
Thank you for taking the time to get in touch. We read everything that comes in and will follow up as soon as we can.